Shipping policy
1. Shipping Overview
Petelli Ventures PTY LTD (ABN 27 608 758 729) ships from Australia. Orders are fulfilled from our Australian warehouse or via our third-party logistics (3PL) partners.
2. Processing Times
Orders are typically processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been dispatched.
Business days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
3. Domestic Shipping (Australia)
We offer shipping Australia-wide. Shipping rates and estimated delivery times are calculated at checkout based on your delivery address and the items in your cart.
Estimated delivery timeframes:
- Metro areas: 3-7 business days
- Regional areas: 5-10 business days
- Remote areas: 7-14 business days
These timeframes are estimates only and commence from the date of dispatch, not the date of order. Delivery times may be affected by carrier delays, weather events, public holidays or circumstances beyond our control.
4. International Shipping
We do not currently offer international shipping. If you are located outside Australia and are interested in our products, please contact us at hello@petelli.com to discuss options.
5. Shipping Carriers
We use a combination of Australia Post and third-party logistics (3PL) partners to fulfil and deliver orders. The carrier used for your order will be confirmed in your dispatch notification email along with tracking details.
6. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your delivery. If you have not received a dispatch notification within 5 business days of placing your order, please contact us at hello@petelli.com.
7. Delivery Address
Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by you. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery at your cost.
We can deliver to PO Boxes and parcel lockers where supported by the shipping carrier.
8. Signature on Delivery
Depending on the value and size of your order, a signature may be required upon delivery. If you are not available to sign, the carrier may leave a collection card or reattempt delivery as per their standard procedures.
9. Lost or Damaged Parcels
If your parcel appears to be lost in transit (not delivered within a reasonable time beyond the estimated delivery window), please contact us at hello@petelli.com. We will investigate with the carrier and arrange a replacement or refund as appropriate.
If your parcel arrives damaged, please:
- Take photos of the damaged packaging and product
- Contact us within 7 days of receiving the parcel
- Include your order number and photos in your email
We will arrange a replacement or refund in accordance with our Refund Policy and your rights under the Australian Consumer Law.
10. Large or Oversized Items
Some of our products (such as Orbit Panels) may be classified as large or oversized items. These may incur additional shipping charges and longer delivery timeframes, which will be displayed at checkout.
11. Order Changes and Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible at hello@petelli.com. We will do our best to accommodate changes before dispatch, but we cannot guarantee changes once an order has entered our fulfilment process.
12. Contact Us
For any shipping enquiries:
Petelli Ventures PTY LTD
ABN: 27 608 758 729
PO BOX 5164, Bundaberg West, QLD 4670
Email: hello@petelli.com
Last updated: 8 April 2026