Privacy policy

1. Introduction

Petelli Ventures PTY LTD (ABN 27 608 758 729) ("Petelli", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website (petelli.com.au) or purchase our products.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Contact information: Name, email address, phone number, shipping and billing address
  • Account information: Email address and password if you create an account
  • Order information: Products purchased, order history, payment method (we do not store full card details)
  • Communications: Any information you provide when contacting us via email or contact forms
  • Email subscriptions: Email address when you sign up for our newsletter or marketing communications

Information collected automatically

  • Device information: IP address, browser type, operating system, device type
  • Usage data: Pages visited, time spent on pages, referring website, click patterns
  • Cookies and similar technologies: See Section 7 below

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, enquiries and customer support
  • Sending marketing communications where you have opted in (you may unsubscribe at any time)
  • Improving our website, products and services
  • Analysing website usage and trends
  • Complying with legal obligations
  • Preventing fraud and maintaining security

4. Third-Party Services

We use the following third-party services that may collect or process your personal information:

Shopify

Our online store is hosted on Shopify. Shopify processes your order and payment information on our behalf. For more information, see Shopify's Privacy Policy.

Omnisend

We use Omnisend for email marketing. If you subscribe to our newsletter or marketing emails, your email address and related data are shared with Omnisend. For more information, see Omnisend's Privacy Policy. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to ours. We use this information to improve our website. Google Analytics collects your IP address but we do not link it to your personal identity. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Payment processors

Payment transactions are processed through Shopify Payments and/or third-party payment gateways. We do not store your full credit card details. Payment processing is handled in compliance with PCI-DSS standards.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who assist us in operating our business (shipping carriers, payment processors, email marketing platforms, analytics providers)
  • Professional advisers (accountants, lawyers) where necessary
  • Government authorities or law enforcement where required by law

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

6. Overseas Disclosure

Some of our third-party service providers (including Shopify, Omnisend and Google) may store or process your data on servers located outside Australia, including in the United States and Canada. Where this occurs, we take reasonable steps to ensure your information is treated in accordance with Australian privacy standards.

7. Cookies

Our website uses cookies and similar technologies to:

  • Remember your shopping cart contents
  • Understand how you use our website (analytics)
  • Provide a personalised experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, including the ability to add items to your cart or complete checkout.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our website uses SSL/TLS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records are retained in accordance with Australian tax and business record-keeping obligations.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate, incomplete or out-of-date information
  • Opt out of receiving marketing communications at any time
  • Request deletion of your personal information, subject to our legal obligations to retain certain records
  • Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us at hello@petelli.com.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at hello@petelli.com. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information:

Petelli Ventures PTY LTD
ABN: 27 608 758 729
PO BOX 5164, Bundaberg West, QLD 4670
Email: hello@petelli.com

Last updated: 8 April 2026